Email our Customer Service team at firstname.lastname@example.org with your order number and a description and photo of the issue. We'll help make things right.
Please note that TULA is not responsible for errors made during checkout, including incomplete or invalid billing and shipping addresses, email addresses, or phone numbers. Once an order is placed, TULA is unable to make changes to the order including adding/removing items, adding/editing the promo code, or cancelling the order. TULA is not responsible for damages in transit, mis-delivered packages, thefts, and other losses of product after an order is shipped.