We stand behind our products and want you to love them as much as we do. If for any reason you aren’t satisfied with your products, we will happily accept your return and issue a refund within 30 calendar days of the purchase date. Please note we do not cover return shipping costs. Please email firstname.lastname@example.org to initiate your return. A return made to our warehouse or a return made without initiating a return by emailing email@example.com will not be accepted and a refund will not be issued.
Once your return is initiated, you have 14 calendar days to send the item(s) and for the return to be marked delivered. Once 14 days has passed from the return initiation date, your order is no longer eligible for a full refund. Please keep records of return shipments, for proof of date shipped. TULA is not responsible for a return shipment, including instances of missing item(s) or mis-delivered shipments.
In order to be eligible for a full refund, any and all promotional items, gifts with purchase, and/or freebies must be returned. Bonus gift cards will be disabled and any used amount will be deducted from your refund in the case of a return.
Purchased TULA Gift Cards are not eligible for returns under any circumstances.