Please double check the address in your shipping confirmation email. Sometimes slight discrepancies can result in delays and other issues.
If your address is correct, please note that sometimes a postal carrier will prematurely mark packages as delivered 1-2 days before they actually deliver them. There can be unexpected road or weather conditions that cause delays. Please consider giving your postal carrier 72 hours to complete delivery. If you still have not received your order after that time, please contact your local USPS post office or UPS store for more information on the location of your package.
Unfortunately once the carrier changes your order status to delivered, it is difficult for TULA to resolve delivery issues on your behalf. However, we will do our best to get our products into your hands as soon as possible! Email us at email@example.com if you need assistance.